OUR SERVICES
We provide commercial specialists in securing the maximum network value for your investment
SALES
MARKETING
BUSINESS DEVELOPMENT
ACCOUNT MANAGEMENT
Sales & Business Development
- Build and maintain long-term relationships with airline partners and freight forwarders.
- Identify new business opportunities and secure accounts.
- Negotiate commercial agreements and contracts.
- Conduct market analysis to target key industries and regions.
- Develop sales strategies for execution to increase cargo volume.
Flight Route Development
- Analyze market demand and cargo traffic patterns for potential new routes.
- Collaborate with airline partners to optimize flight schedules for cargo needs.
- Assess the profitability and viability of existing and new routes.
- Manage cargo capacity allocation for specific flight routes.
- Monitor competition and market trends to optimise routes and services.
Marketing
- Create promotional campaigns to attract new cargo clients.
- Develop marketing materials, including brochures, videos, digital ads, and presentations.
- Organize and participate in trade shows, industry events, and networking opportunities.
- Manage partner airlines’ online presence, including but not limited to social media and website updates.
- Conduct market research to stay ahead of industry trends and customer needs.
Operations & Customer Service
- Coordinate with airlines and ground handlers to ensure smooth cargo operations.
- Manage booking and reservation systems for cargo shipments.
- Ensure compliance with safety, security, and regulatory standards.
- Provide customer support for tracking, inquiries, and problem resolution.
- Monitor cargo loading, offloading, and handling procedures.
Delivery Tracking Services
- Implement and maintain cargo tracking systems.
- Provide real-time updates and notifications to customers regarding shipment status.
- Manage communication with partners for delivery schedules and any delays.
- Analyze delivery performance and accuracy to improve service efficiency.
- Handle irregular cases such as damaged or missing cargo.
Passenger Services
Sales & Business Development
- Build and nurture relationships with travel agencies, corporate clients, and tour operators.
- Negotiate contracts and service agreements with airlines.
- Conduct market research to identify new business opportunities and target segments.
- Organize sales presentations and client meetings to promote airline services.
- Set and achieve sales targets to maximize ticket sales and revenue.
Marketing
- Develop promotional campaigns to increase brand awareness and drive bookings.
- Design and distribute marketing materials, including brochures, flyers, and digital ads.
- Manage online presence through social media, email newsletters, and website content.
- Collaborate with partners on joint marketing initiatives to boost visibility.
Operations, Reservations & Ticketing Services
- Handle reservations, ticket issuance, rebooking, and cancellations.
- Manage seat allocations and booking class availability for airline partners.
- Train staff to ensure smooth operations and excellent customer service.
- Monitor and resolve booking discrepancies or ticketing issues.
- Coordinate with airlines to update flight schedules and policies.
Public Relations
- Cultivate the company’s reputation through positive media relationships.
- Organize press conferences, media briefings, and public events.
- Respond to media inquiries and manage crisis communication if necessary.
- Write and distribute press releases, news updates, and company announcements.
We serve a global clientele with an interest in establishing their presence in Hong Kong, spanning:
- Airlines
- Hotels
- Tourism boards
- Airports
- And more
Airlines
Hotels
Tourism Board
Airports
